Privacy Policy

Privacy Policy web77
Protection of Your Personal Data

Web77 takes every user's privacy seriously. This document transparently explains how we collect, store, use, and protect your personal information on our platform.

Updated: January 2026

How web77 Protects Your Information

Every piece of data you provide us is protected to the highest security standards, in line with best practices across the finance and technology industries.

256-bit SSL Encryption

All data transmitted between your browser and the web77 servers is protected by 256-bit SSL encryption — the same standard used by leading international banking institutions.

Strict Access Controls

Your personal data is accessible only by authorised web77 staff with a legitimate operational need. All access is logged and continuously monitored.

Secure Data Storage

Personal information is stored on servers protected by multiple security layers, including firewalls, intrusion detection systems, and regularly encrypted backups.

No Data Sales

Web77 has never and will never sell, rent, or disclose users' personal data to third parties for marketing purposes without your explicit consent.

PDPA Compliance

Web77's data management practices are designed to comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards.

24/7 Threat Monitoring

The web77 security system continuously monitors for cyber threats around the clock. Any suspicious activity is detected and acted upon immediately to protect your data.

1. Introduction

Web77 (web77.vin) is committed to protecting user privacy. This Privacy Policy explains how we collect, use, store and protect the personal information you provide to us when registering and using the web77 platform.

By using the web77 platform, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this Privacy Policy, please discontinue use of our platform. This policy should be read together with Terms and Conditions as well as Responsible Gaming Policy ours.

Note: This Privacy Policy applies to all users who access web77 via our web browser or mobile application on any device.

2. Information We Collect

Web77 collects various types of information to enable us to deliver the best service, ensure platform security, and comply with regulatory requirements. Information collected includes:

2.1 Personal Identification Information

  • Full name as stated in official documents.
  • Date of birth for age verification purposes.
  • National ID or passport number.
  • Current residential address.
  • Active mobile phone number.
  • A valid email address.

2.2 Financial Information

  • Bank account details registered for deposits and withdrawals.
  • Records of deposit and withdrawal transactions.
  • E-wallet details such as your DuitNow account number or Touch 'n Go eWallet.
  • Source of funds for AML (Anti-Money Laundering) compliance purposes.

2.3 Technical and Usage Information

  • IP address and device information used.
  • Browser type and operating system.
  • Game activity logs and login timestamps.
  • Cookie data and related tracking technologies.
  • Records of communications with our customer support team.

3. How We Use Your Information

Every piece of information we collect has a clear and lawful purpose. web77 uses your personal data for the following purposes:

Purpose of Use Legal Basis
Identity verification and KYC process during registration Legal obligation
Processing deposits, withdrawals, and financial transactions Contract performance
Providing customer support and resolving complaints Legitimate interest
Fraud detection and suspicious activity monitoring Legal obligation
Sending promotional notifications and exclusive offers User consent
Data analysis for platform improvement Legitimate interest
Compliance with regulatory requirements and reporting obligations Legal obligation
Our guarantee: web77 will not use your personal data for any purpose other than those stated in this policy without first obtaining your consent.

4. Sharing Information with Third Parties

Web77 respects the trust you place in us. We do not sell or disclose your personal information to third parties for commercial purposes. However, there are limited situations where sharing information is necessary:

  • Payment service providers — To process deposits and withdrawals via FPX, DuitNow, Touch 'n Go, and other supported payment methods. These providers are bound by strict confidentiality agreements.
  • Regulatory authorities — When required by law, court order, or a competent enforcement agency for AML and KYC legal compliance.
  • Identity verification services — Approved third-party KYC providers for verifying the authenticity of your identity documents.
  • Affiliated companies within the group — Entities within the web77 group operating under the same privacy policy for integrated operations.
  • Analytics services — Aggregated and anonymised data used to understand platform usage patterns for improvement purposes.

All third parties that receive data from web77 are required to comply with data protection standards equal to or higher than those we uphold ourselves.

5. Cookie Policy

Web77 uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored on your device when you browse our website.

5.1 Types of Cookies Used

  • Essential Cookies — Required for core platform functions such as login session verification and account security. These cookies cannot be disabled.
  • Performance Cookies — Collects information about how you use the platform to help us improve the user experience. All data is collected anonymously.
  • Functional Cookies — Allows the platform to remember your preferences such as language, display settings, and favourite game selections.
  • Analytics Cookies — Helps us understand how users interact with the platform through aggregated data that does not identify individuals.

You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect platform functionality.

6. Data Retention Period

Web77 retains your personal data only for as long as necessary to fulfil the purpose of collection or as required by law. The following are our data retention guidelines:

  • Active account data — Retained for the duration that your account remains active and in use.
  • KYC and identity verification data — Retained for a minimum of 5 years after account closure in accordance with AML legal requirements.
  • Financial transaction records — Retained for 7 years in accordance with applicable financial reporting requirements.
  • Support communication logs — Retained for 2 years for reference and dispute resolution purposes.
  • Technical data and access logs — Retained for 12 months for security and audit purposes.

Upon expiry of the retention period, your personal data will be securely deleted or permanently anonymised using industry-recognised methods.

Please Note: In situations involving unresolved legal disputes, web77 reserves the right to retain relevant data until the dispute is fully resolved, even beyond the standard retention period.

7. Your Rights as a Data Subject

As a web77 user, you have certain rights regarding your personal data under applicable data protection laws. We respect and facilitate the exercise of these rights:

Right of Access

You have the right to request a copy of the personal data we hold about you at any time. Requests will be processed within 14 business days.

Right to Rectification

If any of your personal data is inaccurate or out of date, you have the right to request prompt correction via your account dashboard or our customer support.

Right to Erasure

Under certain circumstances, you have the right to request deletion of your personal data. This right is subject to our legal obligations to retain certain data such as KYC records.

Right to Object

You may object to the processing of your data for direct marketing purposes at any time. Opt-out requests will be actioned within 48 hours.

Right to Data Portability

You have the right to receive your personal data in a machine-readable format (JSON or CSV) for transfer to another service provider upon request.

To exercise any of the above rights, please contact our support team via the platform's live chat or email. [email protected]. We will verify your identity before processing any data-related requests.

8. Data Security

Web77 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or accidental disclosure. Key measures we apply include:

  • End-to-end encryption for all data in transit using TLS 1.3.
  • Encryption of sensitive personal data stored in databases using AES-256.
  • Mandatory two-factor authentication (2FA) for all internal system admin access.
  • Regular security audits and penetration testing conducted by independent third parties.
  • Cybersecurity awareness training for all staff who handle user data.
  • A comprehensive incident response plan to address any data breaches.

In the event of a data breach that affects your rights and freedoms, web77 is committed to notifying affected users within 72 hours of becoming aware of the incident, in line with industry best practices.

9. Cross-Border Data Transfers

In operating a global platform, your personal data may be transferred to and processed on servers located outside Malaysia. web77 ensures that any such data transfers are protected by equivalent safeguards, including binding data processing agreements and thorough security assessments of all our data hosting partners.

10. Children's Privacy

The web77 platform is exclusively for users aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. Should we discover that a child's data has been collected without parental or guardian knowledge, we will take immediate steps to delete that data and close the account in question.

11. Privacy Policy Amendments

Web77 reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform updates. Any significant amendments will be communicated to you via a prominent notice on our platform at least 14 days before they take effect.

We encourage you to review this policy periodically. The "Updated" date at the top of this page reflects the most recent amendments made.

12. Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:

  • 24/7 live chat on the web77 platform.
  • Email: [email protected]
  • Page FAQ for general questions related to privacy and your account.

Our privacy team will respond within 5 business days for every enquiry received.

Your Privacy Is Assured — Play with Confidence

Your personal data is protected with the latest encryption technology. Register a free account and enjoy secure online entertainment alongside thousands of web77 members across Malaysia.

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